Professional

Michael Shereda

Michael J. Shereda – IT Professional

End User Technology Specialist

PROFILE

  • Experienced with: Microsoft Windows Professional; Linux Systems; Apple and Android products; VMware/Virtual Servers; Microsoft Server Operating Systems; Windows Active Directory; Network Infrastructure and Troubleshooting; Windows Server Update Services; 3rd party software update solutions; Faronics Deep Freeze and Winselect; Microsoft Exchange E-mail Server; Microsoft Office/Office 365/Google Workspace (G Suite); Microsoft Teams; HTML/CSS/Web Design and Hosting Principals/Wordpress; Spiceworks ticketing system; Physical security, camera, and access control systems; VOIP telephone systems, etc.
  • Skilled in researching and learning additional concepts, software, and systems.
  • Experienced in troubleshooting, repairing, purchasing, installing, and configuring fleets of desktops, laptops, monitors, printers, Multi Function Printers, and other peripheral hardware for use by staff and public users.
  • Experienced in hiring, training, scheduling, leading, and managing a team of five, while effectively reporting and answering to superiors.
  • Experienced in teaching training classes, writing help documentation, assisting staff in an office setting and members of the public in a library setting, while participating in and chairing The Library Network cooperative Technology Committee.
  • Experienced in working with 3rd party vendors to accomplish specialized tasks outside of my skill set.
  • Demonstrates a flexible work schedule to facilitate availability for special projects, to accomplish disruptive or time sensitive tasks after hours, and to just “be there” when needed by the organization.

EDUCATION

University of Michigan – Dearborn                    2003-2008
Bachelor’s Degree in Computer Science

  • Computer Programming (C++, Java, HTML, Javascript, XML, Python, etc.)
  • Computer Networks (Servers, Clients, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, LAN/WAN, etc.)
  • Computer Databases (Relational Database Management, SQL)
  • Operating Systems (Windows, Mac, Linux, Memory Management, Interrupts, File Systems, etc.)
  • Software Design (Managerial Skills, Project Management, Team Management, etc.)
  • Technical Writing, Biology, Chemistry, French

EMPLOYMENT

R.L. Deppmann               2021-Present
A. End User Technology Specialist: Full Time : Novi : 2021-Present

The Farmington Community Library               2003-2021

A. Technology Specialist : Full Time : Main Library : 2013-2021

  • Software/Hardware installation, upgrades, maintenance, and troubleshooting of staff and public workstations, as well as servers, copiers, printers, tablets, wireless hotspots, Audio Visual, and other technologies.
  • Troubleshooting and solving network issues and maintaining the physical and wireless network infrastructure.
  • Creation and maintenance of profile security policies on staff and public machines, using Active Directory, Faronics Deep Freeze/Winselect, and Windows Group Policy Editor.
  • Answered general and specific technology related questions, provided telephone “Helpdesk” support and troubleshooting, and administered training on new software, hardware, and technology procedures to both staff and the public.
  • Supervised a team of employees and attended supervisor’s meetings, providing input on the library’s strategic plan.
  • Implemented large scale technological projects (Installation of Envisionware Time and Print Management System, Library Wide Computer Replacement, Computer Imaging Projects, Population of Equipment and Network Database)

B. Technology Page : Part Time : Main Library : 2006-2013

  • Worked in a team to report to and support the Technology Specialist by configuring, updating, and troubleshooting technological equipment; supported staff and public computer use; wrote instructional documentation for staff and public users; used a ticketing system to track and respond to issues.

C. Page : Part Time : Branch Library: 2003-2006

  • Sorting and shelving books.
  • Extensive work with the public at the circulation desk, checking books in and out.
  • Aide patrons with technology such as printers, copiers, and computers.